Payment
Pay through InstaPay to 01154847206 or use the QR code. Verify the receiver details before sending, then WhatsApp the successful-transfer screenshot to +201203270002 with the order code.
Clear from the start
ORDER POLICIES
These policies protect the Tribe experience and keep every custom-made order accurate from payment to fulfilment.
Order validity
An order is reserved for 48 hours from submission. If payment is not completed within that period, the order automatically becomes expired.
Support and changes
The support response SLA is up to 48 hours. Address or pickup details may be updated before confirmation. Product, size, colour or quantity changes require a replacement order; the old order is cancelled to preserve accurate pricing and records.
Returns
Every product is custom-designed and made to order. Returns are accepted only when a clear defect makes the product unusable. Personal preference or a customer-selected size is not considered a defect.
Pickup and delivery
Pickup initially operates from 5th Settlement, Maadi and 15 May. Transport-company delivery can be arranged on demand, with cost and timing confirmed before fulfilment.
Analytics and cart reminders
We use first-party analytics to improve pages and purchasing journeys and to remind you when products remain in your cart. Analytics cart snapshots contain product, quantity and value only; personalized names, licence numbers and engraving details are excluded.
Confirmation
After payment confirmation, we collect member orders for 3–4 days and place one manufacturing batch with our suppliers. When items arrive, we invite the batch to a pickup gathering when possible. Keep the order code for tracking.
Community email: cupratribe.eg@gmail.com
Community admin: +201203270002